Terms & Conditions, Know-the-Basics.com

By purchasing digital products or services from our website, you agree to the following terms and conditions.

*User Agreement*
By placing an order on Know-the-Basics.com, you confirm that you have read, understood, and accepted these Terms & Conditions. Your access to any product or service is contingent upon this agreement.

1. Scope of the Policy

This policy applies to all digital products and services sold on Know-the-Basics.com, including but not limited to:

Access to informational pages and guides
Consulting sessions
Personalised projects
Frameworks and other professional resources

2. Nature of Digital Products

All digital products and services provided by Know-the-Basics.com are:

Intangible and delivered electronically
Final and non-returnable once access or delivery has been granted

3. Non-Returnable and Non-Refundable Policy

Due to the nature of digital goods and services, we do not offer returns or refunds once the product has been purchased and access granted, except where required by applicable consumer protection laws.

This includes:

Products already granted access, downloaded, or delivered
Customised or tailored services (e.g. consulting sessions, business plans, frameworks)

Exceptions:
Refunds or credits may be considered in the following cases:

A technical error on our part prevents access to the purchased product or service
The product was not delivered as described in its content and format (supporting evidence required).

To request a refund under these exceptions, please contact us at info@know-the-basics.com within 7 days of purchase. All requests are reviewed case-by-case.

4. Consulting Sessions and Tailored Plans

For consulting services, the following terms apply:

Sessions must be scheduled within 30 days of purchase unless otherwise agreed
Cancellations or reschedules require at least 48 hours' notice for remote sessions, or 14 days for on-site bookings
Failure to provide notice may result in forfeiture of the session without refund
No-shows are non-refundable

5. Access and Delivery

Access to digital content (e.g. guides, frameworks) will be provided within 24 hours of purchase confirmation via secure link or login credentials.

The buyer is responsible for ensuring they have the necessary technology and internet access. For technical issues, contact info@know-the-basics.com.

5.1 Account Registration & Member Access

Registering on Know-the-Basics.com may be required to purchase or access certain products and services. By registering, you agree to:

Provide accurate and current information.
Keep your login details secure.
Accept that your access level may be determined by your registration category, purchase activity, or content access history.

We reserve the right to modify, suspend, or terminate access if we suspect any breach of terms, misuse, or unauthorized sharing of digital content.

6. Intellectual Property

All products and content are the intellectual property of Know-the-Basics.com (Know the Basics™). They are for personal use only.

Unauthorised sharing, resale, or redistribution is strictly prohibited.

7. Liability Disclaimer

All products and services are provided “as is” without warranties of any kind, either express or implied.
Know-the-Basics.com disclaims all liability for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
While we strive for accuracy and value, we do not guarantee specific results or outcomes.
Users assume full responsibility for any actions taken based on the information provided.
Performance Disclaimer: the strategies, frameworks, and guidance offered in our products and services are designed to support informed decision-making. However, we do not guarantee specific outcomes, results, or performance.
Business success depends on a wide range of external factors including execution quality, market conditions, competition, product offer, and user effort — all of which are outside our control.
By purchasing from Know-the-Basics.com, you acknowledge that results may vary and agree that no part of the content constitutes a performance guarantee.

8. Changes to This Policy

Know-the-Basics.com reserves the right to amend this policy at any time. Changes take effect immediately upon publication on this page.

We recommend reviewing this page regularly for updates.

9. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom.
Any disputes shall be handled by the competent courts of the United Kingdom.

We appreciate your trust and are committed to providing high-value digital tools and services.